At TrimWise, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information.
1. Information We Collect
Information You Provide
- Account Information: Name, email address, password (encrypted)
- Medical Bills: PDFs and images you upload for analysis
- Payment Information: Processed by Stripe (we don't store card numbers)
- Communications: Messages you send to our support team
Information We Collect Automatically
- Usage Data: Pages visited, features used, time spent
- Device Information: Browser type, operating system, IP address
- Cookies: For authentication and analytics
2. How We Use Your Information
We use your information to:
- Analyze your medical bills with AI
- Generate negotiation scripts and strategies
- Store your case history
- Process payments
- Improve our AI models (only with anonymized data)
- Send account notifications and updates
3. How We Share Your Information
We do NOT sell your personal information.
We only share data with trusted service providers who help us operate (Stripe, cloud hosting, etc.).
4. Data Security
We protect your data with:
- Encryption: AES-256 for data at rest, TLS 1.3 for data in transit
- Access Controls: Role-based permissions, multi-factor authentication
- Secure Infrastructure: SOC 2 compliant cloud hosting
- Regular Audits: Security testing and vulnerability scans
5. Your Privacy Rights
You have the right to:
- Access: Request a copy of your data
- Correction: Update your account information
- Deletion: Request deletion of your account and data
- Opt-Out: Unsubscribe from marketing emails
6. Contact Us
Questions about privacy? Email us at support@trimwise.one